Support
With us you can be confident in the quality of the services provided and implement your boldlest plans — our experienced professionals will be there to help you.
You can always count on the promptness and competence of our response, as well as assistance in solving problems that have arisen.
AT YOUR DISPOSAL
24/7
Support
Reach out for help even outside business hours. Our technical support is available for you around the clock.
Ticketing
system
In case of problems or malfunctions, you can create a ticket and we will respond within half an hour to your request.
Service levels (SLA)
You can rely on the high level of service (SLA) of SkyGroup, which guarantees you the smooth operation of your business.
Read the full text of Service Level Agreement.
| Service characteristics | Values applicable to all SkyGroup tariff plans |
| Availability | 99,99% |
| Requests response time | 30 minutes |
| Work progress notification time | 1 hour |
| Replacement equipment provisioning time | Within 1 working day |
| Allocated time for the processing of planned work by technicians at the DC during non-working hours | 2 hours |
| Incident handling time | 24/7 |
| Service ticket processing time by technical support | 24/7 |
EXTRA SERVICES
Administration
of client infrastructure
If necessary, we can provide the service of full or partial administration of your local infrastructure.
Service
«Remote hands»
Use the help of our engineers to debug, configure or repair your equipment located in our data center.
Just send us the relevant request.
Service payment
The base currency of SkyGroup is Euro (EUR). All internal financial transactions are carried out in the base currency.
Payment methods
- Bank transfer
- Payment by bank card
The duration of crediting funds to the account depends on your bank and can take up to several business days.
Status
Real-time information on system performance, availability and scheduled maintenance.
- Outage
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